Refund

Effective date: 7/25/2023

Thank you for choosing R&R 3D Prints. We value your satisfaction and strive to provide the best products/services possible. However, if you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the terms and conditions under which refunds will be issued for products/services purchased from us.

1. Eligibility for Refund

1.1. We offer refunds for the following scenarios:

a. Defective or damaged product/service: If the product/service you received is defective or damaged, you are eligible for a full refund.

b. Non-receipt of product/service: If you have not received the product/service within the specified delivery period, you may be eligible for a full refund.

c. Dissatisfaction with service: If you are not satisfied with the quality or performance of the service provided, you may request a refund.

1.2. The following scenarios are NOT eligible for a refund:

a. Change of mind: We do not offer refunds for purchases made in error or due to a change of mind.

b. Downloadable or digital products: Once a digital product has been downloaded or accessed, it is no longer eligible for a refund.

2. Timeframe for Refund Requests

2.1. To be eligible for a refund, you must submit a refund request within 14 days from the date of Shipment.

3. How to Request a Refund

3.1. To initiate a refund request, please contact our customer support team at 563/068/8677. Please provide your order number and a detailed explanation of the reason for the refund request.

3.2. For defective or damaged products, we may request evidence such as photographs or videos of the issue to process your refund efficiently.

4. Refund Processing

4.1. Once your refund request is received and approved, we will process the refund to your original payment method within 2-3 business days.

4.2. If your refund is approved for a physical product, you may need to return the item to us. We will provide instructions on how to proceed with the return process.

5. Partial Refunds

5.1. In some cases, we may offer partial refunds for services that have been partially utilized, subject to our assessment of the portion of the service consumed.

6. Exceptions

6.1. Our refund policy does not override any statutory consumer rights you may have under applicable laws in your jurisdiction.

6.2. For products/services purchased through third-party vendors or partners, their refund policies will apply.

7. Changes to Refund Policy

7.1. We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be posted on our website, and the revised date will be indicated at the beginning of this policy.

By making a purchase with R&R 3D prints, you acknowledge and agree to the terms outlined in this refund policy. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for choosing R&R 3D prints. We appreciate your business and look forward to serving you again in the future.

Sincerely, 

R&R 3D prints 

Jorge Rodriguez